FAQ

How long does it take for my order to ship?

Orders are shipped within 3 – 5 business days. Depending on your location, the delivery time can take anywhere from 3 to 10 days from the date ordered.

How is Jewel Within different?

Jewel Within endeavors to operate with integrity, efficiency, and transparency with our customers in providing a pleasant experience with our natural and eco-friendly products.

Do your gift cards expire?

Presently, the gift cards do not expire.

Are your wicks lead free?

Yes, the candlewicks are indeed cotton braided without any lead in them—as part of Jewel Within’s high standards of delivering natural and wholesome products.

Why does your website say that your candle is 9oz / 250 g but when I received my candle, it says 7oz on the label?

The website is correct. To explain, there was a typographic error in our initial launch.  This will be corrected in the next printing.

Do all the bath bombs colour the bath water?

No not all.  The vanilla jasmine bath bomb is one example that doesn’t.  However, the bath water color reflects the composition of the other bath bombs such as the Berrylicious and Pure Lavender.

My vanilla bath bomb has darkened. Is it ok to use?

‘Natural’ vanilla—naturally—darkens as it matures. Be assured, your bath bomb is perfectly safe to use. Enjoy and send us your opinion!

My product was damaged due to shipping, what should I do? 

Please Contact Us and we will be happy to assist you!