FREE SHIPPING ON ORDERS OVER $60.00 | ALTERNATE SHIPPING AVAILABLE TO AVOID CANADA POST DELAYS

Frequently Asked Questions

UP TO $6,000 of Jewelry in Every Box of
Candles - Melts - Bath Bombs - Body Products

How is Jewel Within different?

Jewel Within endeavors to operate with integrity, efficiency, and transparency with our customers in providing a pleasant experience with our natural and eco-friendly products.

Each order is custom made by hand and includes your choice of jewelry. We don’t mass produce our products which means your choice of product hasn’t been sitting on a shelf but rather is freshly made with love for you!

ORDER TIME/SHIPPING

How long does it take for my order to be made?

We make each order custom by hand and therefore we advise that it will take up to 9 business days for us to make your order and prepare for shipping.

How long does shipping take? 

You will receive a shipping email with a tracking number so that you can see updates on your exciting package coming! Depending on your location, the delivery time can take anywhere from 3 to 10 days from the date ordered.

Where do you ship to?

Canada, USA, Germany, France, UK and Australia.

What payment methods do you accept?

VISA / VISA Debit, Mastercard / Mastercard Debit, PayPal, JW Gift Cards

What are the shipping rates?

Canada – $8.95 Flat Rate Shipping and FREE shipping over with any purchase over $60 before taxes. Excluded Yukon, Northwest Territories, and Nunavut.

USA – $8.95 Flat Rate Shipping and Free shipping over with any purchase over $60 before taxes. Excluded Alaska and Hawaii.

Europe (Germany, France & UK) – $30.00 Flat Rate Shipping

Australia – $30.00 Flat Rate Shipping

How do I qualifying for Free Shipping on my order?

Orders over $60 before taxes qualify for free shipping to most locations within Canada or the United States.  This promotion excludes Yukon, Northwest Territories, and Nunavut, Alaska, and Hawaii.  Enter your full address at checkout and view your shipping cost to ensure that you qualify.

 

CANDLES

Are your wicks lead free?

Yes, the candlewicks are indeed cotton braided without any lead in them—as part of Jewel Within’s high standards of delivering natural and wholesome products.

Why does your website say that your candle is 9oz / 250 g but when I received my candle, it says 7oz on the label?

The website is correct. To explain, there was a typographic error in our initial launch.  This will candle wicks in the next printing.

BATH BOMBS

Do all the bath bombs colour the bath water?

No not all.  The vanilla jasmine bath bomb is one example that doesn’t.  However, the bath water color reflects the composition of the other bath bombs such as the Berrylicious and Pure Lavender.

My vanilla bath bomb has darkened. Is it ok to use?

‘Natural’ vanilla—naturally—darkens as it matures. Be assured, your bath bomb is perfectly safe to use. Enjoy and send us your opinion!

My bath bomb has a small crack will it still work?

Since we place jewelry in the centre of one of the bath bombs or due to the package being handled by shipping a small crack can appear. Your bath bomb will still have the same hydrating, fizzy and bubble effects!

JEWELRY

What is the jewelry made of?

All of our rings are 925 Silver. Some rings may lead-free with rose-gold, yellow gold or white gold. For our earrings, bracelets and necklaces the base metal is mainly 925 Silver with some having a base metal of copper or brass. The pieces are then plated with either rose-gold, yellow gold plated or 925 Silver.

How to I take care of my jewelry?

Please read our How to Care for Your Jewelry article.

What are the chances of discovering a jewelry piece worth $6,000?

There is a 1 in 1000 chance to uncover a golden ticket in your Jewel Within Product valued at $1,000 to $4000, and 1 in 5000 chance to uncover a golden ticket in your Jewel Within Product valued at $5,000 to $6,000. If you have found a golden ticket please visit our How It Works page or if you would like to read the Official Rules and Regulations please click here

GENERAL ORDER QUESTIONS

How do I request to change or cancel my order?

We ask that you Contact Us within 4 hours of your purchase to edit or cancel the order.

What is the Jewel Within Return Policy? 

Visit our Return Policy page.

My product was damaged due to shipping, what should I do? 

Please Contact Us and we will be happy to assist you!

What is the Jewel Within Privacy Policy? 

Visit our Privacy Policy page.

CONTEST QUESTIONS

Where do I find the Official Rules and Regulations for the current contest? 

Each time we hold a contest no purchase is necessary and the Official Rules and Regulations will be listed on the contest page. If you can not locate the Official Rules and Regulations you can request a copy by email. Please Contact Us and include the contest name.

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